Location: Port Coquitlam, BC
Hourly Rate: $50 -$55k / Annually
Job Duties and Responsibilities
Service & Dispatch: Coordinate with service technicians and contractors across Canada
- Possess strong organizational, multitasking, and communication skills
- Respond to customer inquiries from high-profile commercial and residential clients by phone and email in an efficient manner.
- Ensure prompt customer requests are completed within a timely manner and exceptional service is provided.
- Contact technicians to determine the best person for each job
- Investigate and address customer concerns promptly
- Provide customer service, dispatch, and support to field service technicians in a fast paced environment
- Responsible for opening and closing purchase orders
- Use CRM systems for logging calls, managing portals, and handling corporate client communication
- Ensure contractor paperwork is up to date, such as WSIB and insurance
- On-Call Weekends: Participate in on-call rotations as required
- Ideal candidate must be able to articulate ideas clearly in a verbal and written manner
- Strong Microsoft Office skills
- 5+ years of experience in a customer service environment, exceptional organizational and multitasking abilities.
- Strong attention to detail and planning skills, a definite asset
- Maintain a high level of professionalism and customer satisfaction
