Customer Service Advisor

Location: Port Coquitlam, BC

Salary: $50,000 -$55,000/ annually

Duties:

• Service & Dispatch: Coordinate with service technicians and contractors across Canada





• Provide customer service, dispatch, and support to field service technicians in a fast-paced environment

• Possess strong organizational, multitasking, and communication skills





• Respond to customer inquiries from high-profile commercial and residential clients by phone and email in an efficient manner.





• Ensure prompt customer requests are completed within a timely manner and exceptional service is provided.





• Contact technicians to determine the best person for each job

•Investigate and address customer concerns promptly

• Responsible for processing invoices, billing, and closure of purchase orders





• Maintain a high level of professionalism and customer satisfaction





• Use CRM systems for logging calls, managing portals, and handling corporate client communication





• Ensure contractor paperwork is up to date, such as WSIB and insurance





• On-Call Weekends: Participate in on-call rotations as required





• Ideal candidate must be able to articulate ideas clearly in a verbal and written manner





• Strong Microsoft Office skills





• 5+ years of experience in a customer service environment, exceptional organizational and multitasking abilities.





• Strong attention to detail and planning skills, a definite asset