Dispatch Accounts Coordinator
Automotive, Transportantion
Ontario
Posted 2 weeks ago
Located in: Etobicoke, ON
Daily Job Duties
- Dispatch and provide sound direction and support to drivers
- Dispatch drivers and ensure deliveries are picked up and dropped off on time
- Coordinate and schedule back hauls and report on delayed status and new loads
- Follow up with clients on late deliveries, emails and customer enquiries over the phone and in person
- Provide a high level of customer service to clients
- Main contact person for drivers
- Maintain driver phone logs, driving logs, gas receipts
- Negotiate rates with custom brokers as needed
- Set up delivery routes for efficiency
Job Requirements
- Experience working in the transportation industry
- Ability to work independently with minimal supervision
- Previous experience working with drivers performing dispatching duties
- Ability to provide excellent customer service at all times
- Strong customer service skills
- Ability to read GPS accurately
- Proficient computer skills using MS Office software
